Excellent customer service is always NVN Hotel’s goal.  But when the mark is missed, there’s a lot to learned from customers’ online reviews, and addressing those reviews with creative solutions. By responding to customers’ concerns and implementing solutions across hotels, NVN can seize opportunity from negative reviews and bolster customer satisfaction.

Read NVN’s latest blog online at HotelsMag.com here.

Download a PDF of the article HOTELSMag.com article.